Job Description

The Conference Center Audio Visual Support Technician provides support to the NCE Conference Center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training. Primary Responsibilities:
• Serve as an Conference Center Audio Visual Liaison for all events • Facilitate meetings and engage regularly with customers to:
• Coordinate and plan emerging customer requirements for conference center events
• Address AV/IT related questions or concerns
• Provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
• Provide live event support
• Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices
• Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
• Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
• Escalate AV/IT issues to Tier 3 when needed
• Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
• Resolve AV/IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Identify and execute process improvements and other enhancements that improve operational efficiency. WHAT YOU'LL NEED TO SUCCEED:
TS/SCI Clearance w/ ability to obtain CI Poly Basic Qualifications:
Knowledge in one or more of the following areas:
• AMX, Crestron, and Extron A/V equipment
• AMX touch panels
• Camera control
• Production switcher
• Audio signals
• Video signals
• Understanding of audio mixers and speakers
• Understanding of audio and video connections
• Workstations (thin and thick clients)
• Monitors
• Audio Visual Services
• Voice and VTC Support Services
• Excellent troubleshooting capabilities and strong communication skills.
• Strong work ethic and attention to detail
• Strong organizational skills
• Strong writing skills (document creation and management)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to regularly stand and walk between buildings on a large campus
• Ability to move and lift A/V equipment, monitors, and other hardware
• Experience and/or knowledgeable with; Windows 7; Windows 10
• Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
• Team player and willing to both share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies Education & Experience:
• Requires Bachelor’s Degree or an equivalent combination of years of experience and education and 5+ years of prior relevant experience.
• Security + or other DoD 8570.01M certification Location: On Customer Site
US Citizenship Required

Job Tags

Contract work, For contractors, Work at office, Flexible hours,

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