Job Description

Job Description

Job Description

We are looking for a motivated and professional bilingual Customer Service Representative to join our team. In this role, you will assist customers in both English and Spanish, providing exceptional service and support across various channels. If you have excellent communication skills, a passion for helping others, and experience in customer service, we want to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in both English and Spanish
• Provide product and service information, and resolve customer issues in a timely manner
• Process orders, returns, and exchanges accurately
• Document customer interactions and maintain detailed records
• Collaborate with other teams to address customer needs and ensure satisfaction
• Follow up with customers to ensure issues are resolved
• Assist with miscellaneous tasks and projects as directed by your supervisor

Position Requirements:

• Bilingual fluency in English and Spanish (both written and spoken)
• Previous experience in customer service or a related field is preferred
• Strong communication and problem-solving skills
• Ability to multitask and handle various customer requests at once
• Proficient in MS Office and other computer systems
• Ability to work between 7a-8p Monday through Friday

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