SUMMARY:
The Budtender is responsible for providing exceptional customer service by assisting guests throughout the purchasing process and educating them on cannabis products. This position may also include training new budtending staff to ensure alignment with company standards. The Budtender is expected to embody company and brand values while dedicating a significant amount of time to maintaining a clean and organized store environment, ensuring operational efficiency, and providing prompt and courteous service to every guest.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
Ensures stations are ready to go at venue opening time.
Maintain fully stocked and clean workstations at all times.
Assists with running side work, stocking, and cleaning during any and all down time.
Ensure opening and closing cleaning and organization is completed.
Participates in periodic all-staff cleanings and staff meetings.
Maintains proper cash-handling procedures at all times.
Ensures all guests are greeted as they arrive and whished farewell on upon their departure.
Participates in staff events, outings and promotional events.
Up keep knowledge with industry compliance and regulatory requirements as applicable to retail operations (i.e.. Medical vs. recreational, weight conversions, minimum age purchasing, maximum purchase quantities, laws, etc.…)
Remains knowledgeable on all cannabis products carried by the venue.
Remains knowledgeable ono cannabinoids terpenes, and methods of cannabis consumption as it relates to sales of cannabis products.
Accurately creates and/or updates customer profiles.
Keeps up to date on locations daily/weekly sales, promotions, and discounts.
Ensure each guests receives their full attention during their transaction.
Assist with inventory as directed by manager.
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Other duties as assigned
CORE COMPETENCIES
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.
Must be able to:
Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Follow directions thoroughly
Understand guest needs
Work cohesively and professionally with co-workers
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: Face contact with customers and staff
Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Occasionally: Overnight shifts between the hours of 9pm-5am
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Must be 21+ years old and pass a criminal background check requirement
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