Job Description

Overview Charlie’s Bookstore & Fan Shop Manager provides leadership and operational oversight for the university’s retail operations, ensuring a high-quality customer experience for students, faculty, staff, alumni, and fans. The position is responsible for staffing, scheduling, and training, point-of-sale and inventory management, and supporting business development strategies that align with USD’s brand and revenue goals. The manager also plays a key role in merchandising and marketing efforts to showcase Coyote spirit and enhance brand visibility. In addition, this position collaborates with campus and community partners to drive engagement, foster loyalty, and maximize the impact of retail operations. Key Responsibilities Provide leadership for daily bookstore and fan shop operations, ensuring efficient processes and excellent customer service. Hire, schedule, train, and supervise student and part-time employees, offering coaching and support to maintain performance standards. Oversee point-of-sale systems, online store operations, and inventory practices, including open-to-buy planning to meet revenue and budget goals. Collaborate with Marketing & University Relations to develop and execute marketing campaigns, promotions, and events that drive visibility and sales. Partner with the Buyer to evaluate inventory health, monitor reports, and reduce markdowns through effective purchasing practices. Identify opportunities for new products, services, and partnerships that enhance revenue and strengthen brand loyalty. Build relationships with campus and community partners to increase engagement and support USD’s retail presence. Qualifications Bachelor’s degree in Business Administration, Retail Management, Marketing, Hospitality, or related field; or an equivalent combination of education and experience. 3–5 years of retail or business management experience with demonstrated leadership in operations, staffing, and customer service. Proven leadership, people management, and customer service skills with the ability to motivate and coach staff. Knowledge of retail systems, e-commerce platforms, inventory management, and business development practices. Strong strategic thinking, collaboration, problem-solving, and attention to detail. Additional Information USD is committed to fostering a dynamic and welcoming working and learning environment for all. USD provides equal employment opportunities to all employees and applicants for employment without regard to ideological, political, or sectarian opinions or perspectives; or race, color, creed, religion, sex, ancestry, disability, national origin or any other factor protected by applicable federal, state, or local laws. USD is committed to the principles of free expression and encourages the timely and rational discussion of topics in an environment that is intellectually and ideologically diverse. #J-18808-Ljbffr The University of South Dakota Knudson School of Law

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