BACKGROUND:
Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.
The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.
JOB DUTIES:
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Provides timely feedback to the company regarding service failures or customer concerns
Partners with the sales team to meet and exceed customer service expectations
WHAT IT TAKES TO SUCCEED:
Outstanding problem-solving skills
Patience and empathy - an ability to manage stress and work under pressure
Excellent communication skills in writing and verbal with outstanding listening skills
Ability to provide knowledgeable, friendly, and professional customer service
Experience navigating and efficiently using program tools and software using technology
Basic computer skills
QUALIFICATIONS:
Must be a legal US Resident and Citizen
Must be at least 18 years of age
Must be able to pass a 7-year criminal background check
Must be able to work at least 15 hours (30 intervals) a week
No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
Previous customer service experience is preferred but is not required
WHAT YOU NEED TO GET STARTED:
Quiet workspace
A Desktop or Laptop (Windows)
Wired internet connection
Noise-cancelling headset
TECHNOLOGY REQUIREMENTS
...success and growth, we are seeking qualified applicants for a Receptionist. The Receptionist cordially greets and receives... ...duties as assigned by supervisor. Schedule: Days every other weekend 7:00am-3:00pm Essential Job Responsibilities: Operates...
A recruitment agency is seeking an experienced CFO Services Supervisor in Irvine, KY. This role requires advanced technical knowledge in accounting and strong supervisory skills to manage client relationships. The successful candidate will mentor staff and ensure high-...
...Considered For An Immediate Phone Screen: Contact Our Office At 804.500.9787 and request a phone screening. Compensation: $15.00 per hour - Weekend rates are higher. Assisting Hands Home Care prides itself on offering compassionate, dependable home care to...
...Operations Job Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating...
A leading oncology company is seeking a Senior Director of Clinical Business Operations to support clinical trials and vendor management. The ideal candidate will have over 15 years of experience in clinical research and a strong background in contract negotiation. This...