Job Description

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

Neighborhood and Community Engagement (NCAC) is the City of Philadelphia’s neighborhood hub for connecting residents with government services. NCAC operates ten Community Action Centers as part of an initiative to create a government that people can see, touch, and feel.

At each Community Action Center, residents can bring any municipal issue s, including abandoned cars, graffiti, illegal dumping, and potholes, as well as sanitation, housing, and access to benefits. NCAC staff are committed to resolving these issues through a system of deadlines and follow-up , ensuring accountability and measurable action.

Beyond problem-solving, NCAC serves as a connector , linking communities to the full range of municipal resources, services, and opportunities. We collaborate across departments, agencies, and partner organizations to ensure residents receive timely and practical assistance.

To strengthen transparency and engagement, NCAC also hosts regular monthly public meetings in every council district. These gatherings bring the City government directly to the people, providing updates, listening to concerns, and building trust through open dialogue.

• Through the Action Centers, NCAC is redefining what local government looks like: visible, accountable, and rooted in the community it serves .
  • Dignity: We actively respect our colleagues and the community.
  • Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.
  • Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.
  • Accountability: We are transparent and honest about our plans, our actions, and our results.
  • Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions, and then communicate truthfully.

Reporting to the NCAC District Manager, the NCAC Organizer plays a key role in making our city safer, cleaner, and greener. The Organizer is responsible for staffing the Neighborhood Action Center, tracking and handling important issues in the Community and building relationships with residents and stakeholders throughout the district.

Essential Functions

• Represent the district at community meetings and report key issues
• Staff Neighborhood Action Centers and assist residents with service access
• Demonstrate knowledge of government resources and support paperwork completion
• Plan and execute community events and initiatives
• Support 311 reporting and coordinate community training
• Collaborate with advisory councils and monitor neighborhood conditions
• Engage and support local businesses and economic development efforts
• Promote educational and youth enrichment opportunities
• Partner with schools, police, and Town Watch to enhance safety
• Report on quality-of-life and housing concerns to the appropriate boards
• Track land use and development issues through RCO engagement
• Lead environmental initiatives, including cleanups and recycling programs
• Advocate for senior services and connect residents to social programs
• Perform other duties as assigned

Competencies, Knowledge, Skills and Abilities

• Computer skills, including navigating municipal websites, VAN and Microsoft programs
• Strong communication skills and ability to work well with others

• High school diploma or GED; relevant and equivalent work experience will be considered
• Ability to demonstrate flexibility and exercise the authority of the position with sound judgment
• Previous work in the non-profit or public sector is ideal
• Nights and weekends may be required
• Access to transportation
• Ability to walk in neighborhoods and also canvas the neighborhood

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $50,000- $62,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

• The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website:

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