Job Description

Job Description

Job Description

Location: Downtown Los Angeles, Skid Row

Under the supervision of the Program Director, the Care Team Specialist plays a critical role on the multidisciplinary care team, fostering safety, engagement, and trust among residents. This position is responsible for building meaningful relationships with residents, supporting their daily needs, and ensuring a calm, respectful environment aligned with harm reduction and trauma-informed care principles. The Care Team Specialist also serves as a first point of response for behavioral concerns or conflicts, utilizing de-escalation techniques to address crises and maintain a secure environment for all. By maintaining a consistent presence in common areas and monitoring facility safety, the specialist helps create a welcoming, stable space where residents can heal and thrive.

Principal Responsibilities:

1. Build and maintain rapport with residents to promote engagement, community connection, and emotional safety.
2. Apply harm reduction and trauma-informed care principles in all resident interactions.
3. Monitor common areas, resident rooms, and the facility perimeter to ensure safety and program compliance.
4. Provide de-escalation and crisis intervention support using nonviolent, person-centered techniques.
5. Maintain accurate front desk logs, including participant and visitor sign-ins/outs.
6. Conduct room checks and belongings searches as required to uphold program safety standards.
7. Act as floor lead during emergency events such as fire drills, evacuations, or behavioral incidents.
8. Document daily observations, incidents, safety concerns, and communication with residents in detailed, professional reports.
9. Support participant intake and orientation to the program.
10. Serve as a liaison between residents and case management, nursing, behavioral health, and other care team members.
11. Assist with connecting residents to internal and external supportive services.
12. Proactively address resident concerns using empathy, patience, and solution-focused approaches.
13. Ensure facility spaces remain clean, organized, and welcoming to all participants.
14. Collaborate with law enforcement, EMTs, mental health crisis teams, and harm reduction professionals when necessary.
15. Maintain participant confidentiality and comply with all relevant policies and procedures.
16. Demonstrate AIDET communication principles (Acknowledge, Introduce, Duration, Explanation, Thank You) in all resident and team interactions.
17. Perform other related duties as assigned.

Physical Demands:

1. Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift.
2. Must be able to kneel, squat, bend for any duration of time and run if needed.
3. Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs.
4. Constant use of hands, arms and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks.

Requirements:

1. High school diploma or GED required.
2. Prior experience working with individuals experiencing homelessness or in similar low-barrier, high-needs environments.
3. Strong communication and de-escalation skills; ability to manage crisis situations calmly and effectively.
4. Comfortable working with individuals actively using substances, utilizing a nonjudgmental and supportive approach.
5. Familiarity with non-traditional care settings (e.g., drop-in centers, outdoor spaces) preferred.
6. Knowledge of harm reduction, trauma-informed care, and Housing First models.
7. Basic proficiency in email, data entry, and Microsoft Office (Word, Excel).
8. Flexible schedule availability, including evenings, weekends, and holidays as needed.
9. Bilingual in English and Spanish strongly preferred.

*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer .

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