Job Description

Front Desk Clerk

Job Category: Hotel Operations

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

Essential Duties and Responsibilities:

• Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
• Provide information about the property and its amenities
• Monitor room availability and follow restrictions and booking policies and procedures
• Adhere to cash handling and financial transactions policies and procedures
• Use equipment properly and adhere to cost controls to reduce expense and waste
• Generate Property Management System reports and complete shift reconciliation
• Provide clerical support
• Knowledgeable of hotel emergency procedures

Knowledge and Certification, Skills and Abilities:

Required Knowledge and Certification:

• 1+ years prior guest service experience

Preferred Knowledge and Certification:

• 1-year switchboard and/or reservations experience
• 1-year cash handling experience

Required Skills:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
• Proven to accurately type

Required Abilities:

• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
• Ability to speak in a clear, concise and pleasant voice
• Ability to answer a multi-line phone system in a professional and courteous manner
• Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary

Physical Demands:

• Must be able to sit for long periods of time with occasional amounts of walking and standing
• Must have a good sense of balance, and be able to bend and kneel frequently
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must be able to independently lift up to 5 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

Working Environment:

• Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• High volume of direct public contact

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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