Job Description

Job Description

Job Description

General Manager – Carolina Heating Service

**This role offers competitive base plus bonus as well as full benefits

Relocation assistance will be offered for the right candidate

Carolina Heating Service, Greenville SC branch is part of the NearU organization focused on delivering high-quality, professional services in the area. NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.

Reports To: Regional Director

Hours: Full Time

Location: Greenville, SC

Compensation: We pay competitive market rates dependant on experience and qualifications

Includes: Benefits

Summary: The General Manager is responsible for the day-to-day operations of the branch. The fundamental responsibility of the General Manager is to improve efficiency and increase profits while managing the overall operations of the branch. This position will report to the Regional Vice President of Operation assigned to the branch.

Responsibilities

• Assume full operational responsibility and oversee day-to-day operations of the branch
• Drive financial (sales and EBITDA), operational and quality metrics to ensure that the branch achieves all performance metrics
• Maintain and execute daily, weekly and long-term work plans to achieve measurable outcomes and ensure goals are met and improvement is made when possible
• Drive change management strategies within the branch to implement efficient workflow and operating procedures to enhance branch performance/KPIs
• Prepare business forecasts, budgets, and other reports and conduct financial analysis to identify trends and prospective problem areas and take immediate action based on findings
• Maintain a working knowledge of competitors, developing innovations to maintain market lead and sharing best practices with other members of NearU
• Ensure compliance will all regulatory controls both internal and external at the branch, including but not limited to state licensing laws, rules and regulations
• Adhere to, support and administer established company policies, procedures and guidance
• Motivate, coach, develop and inspire a unified team within the branch; hold the team to a high standard and lead with clarity
• Review and promote the maintenance of a safe, accident free and healthy work environment
• Uphold and demonstrate NearU’s values, mission statement and culture alignment by fostering a working environment that promotes diversity, inclusion, and respect
• Partner with marketing, accounting, human resources and other members of the Branch Service Center

Ideal Leadership Profile:

• Performance-Based Mindset: Establish a best-in-class performance-based mindset. Understands how to drive the P&L through critical operating metrics.
• Standardized Processes and Scalability: Develop, implement and train to standardized processes and KPIs that can scale to accommodate both organic and inorganic (tuck-in acquisitions) growth.
• Builds Followership: Able to build strong followership, within both direct-line and matrixed teams.
• Results-Oriented: Takes ownership and pride in delivering expected financial results by fostering a culture of team-accountability for performance.
• Eye for Talent: Able to identify high performers and future leaders. Recruits, develops and motivates top performers.

Requirements

Qualifications:

• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business; residential HVAC experience a plus
• Ability to prioritize, plan and adjust priorities and balance responsibilities in a fast-paced environment
• Maintain a high level of professionalism, executive presence, demeanor, ethics and image of self and subordinates
• Ability to self-start and motivate a group of individuals to act as team towards a common goal
• Strong interpersonal/communication skills. (Oral and written)
• Analyze cost and forecast data to ensure alignment with the branch’s goals and objectives
• Excellent analytical skills, financial acumen, and attention to detail
• Support other NearU markets, as needed.

Note: This job description is not intended to be all-inclusive. Employee may be expected to perform other related duties as assigned.

Disclaimer: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This document does not create an employment contract, implied or otherwise. Management reserves the right to change, add, or remove duties at any time with or without notice.

Equal Opportunity Employer : We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer benefits including: Medical, Dental, Vision, Life, 401k, Paid Time Off & additional voluntary benefits

Company Description

We are People-Centric & Process-Driven
NearU is a family of home services companies led by some of the most prominent veterans and visionaries in our industry. We seek to acquire strong, local HVAC, plumbing, and electrical brands, that serve both the residential and light commercial markets. We retain the employees and management teams of the companies we acquire, and provide them with the resources and processes they need to better the lives of their customers, employees, and communities.
NearU is a family of home services companies specializing in HVAC repair, installation, and maintenance. By improving customer experience, technology adoption, business processes, and talent management, we seek to raise the bar of success in our industry and drive growth for our family of companies.

We believe that better outcomes occur when everyone's interests are aligned: customers, employees, distributors, and business owners. To ensure collective success, we focus on long-term growth initiatives that provide all stakeholders with the resources and opportunities they need to thrive.
NearU's mission is to deliver better service outcomes for our customers, better growth opportunities for our employees, and better transitions for business owners looking to sell their companies. Our seasoned leadership team uses proven industry playbooks, provides engaged strategic direction, and invests in cutting-edge operational and technological infrastructure in order to drive growth for our family of companies. NearU’s business approach is data driven and methodical, with consistent execution.

Company Description

We are People-Centric & Process-Driven\r\nNearU is a family of home services companies led by some of the most prominent veterans and visionaries in our industry. We seek to acquire strong, local HVAC, plumbing, and electrical brands, that serve both the residential and light commercial markets. We retain the employees and management teams of the companies we acquire, and provide them with the resources and processes they need to better the lives of their customers, employees, and communities.\r\nNearU is a family of home services companies specializing in HVAC repair, installation, and maintenance. By improving customer experience, technology adoption, business processes, and talent management, we seek to raise the bar of success in our industry and drive growth for our family of companies.\r\n\r\nWe believe that better outcomes occur when everyone's interests are aligned: customers, employees, distributors, and business owners. To ensure collective success, we focus on long-term growth initiatives that provide all stakeholders with the resources and opportunities they need to thrive.\r\nNearU's mission is to deliver better service outcomes for our customers, better growth opportunities for our employees, and better transitions for business owners looking to sell their companies. Our seasoned leadership team uses proven industry playbooks, provides engaged strategic direction, and invests in cutting-edge operational and technological infrastructure in order to drive growth for our family of companies. NearU’s business approach is data driven and methodical, with consistent execution.

Job Tags

Full time, Contract work, Local area, Immediate start, Relocation package,

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