Job Description

Job Description

Job Description

Cornell Pump Company is a prominent leader in the centrifugal pump industry with over 75 years of experience and continuous growth. Our manufacturing facilities located in Clackamas, OR, Vancouver, WA, and Rock Hill, SC allow us to serve diverse markets such as Agriculture, Industrial, Municipal, Rental, and Mining.

We are seeking a full-time Inside Rental Sales Representative with experience in industrial pumps . This is an exempt, onsite position based at our office in Rock Hill, SC. Regular working hours are Monday - Friday, 8:00 am - 5:00 pm.

We offer many company benefits:

• 10 paid holidays and PTO starting at two weeks per year
• 401K Plan – Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Dental/Vision coverage
• Pet Insurance
• Company-paid Employee Assistance Program (EAP)
• Two weeks of paid Parental Leave
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D
• Supplemental health insurance: hospital, accident, and critical illness insurance
• Safety Shoes: Get up to $250 reimbursed every two years
• Prescription Safety Glasses: Get up to $250 reimbursement every two years
• Employee Rewards and Recognition Program
• Coffee and healthy snacks are provided daily

SUMMARY DESCRIPTION:

You will handle customer relationships, technical sales, and logistics for pump products. Ideal day-to-day will include assisting customers with technical applications, preparing sales quotes, coordinating manufacturing and delivery schedules, and reaching out to potential leaders. You’ll also attend industry events, stay current on product knowledge, and work closely with the sales team to ensure smooth project management and exceptional customer satisfaction.

What You'll Do:

• Track stock levels, product flow, cost data, and offsite inventory.
• Oversee logistics, resolve delivery issues, and recommend pump specifications to meet customer needs.
• Build and maintain strong relationships with customers, dealerships, and internal teams through feedback, visits, calls, and training sessions.
• Handle and document customer communications, including inquiries, technical support, and issue resolution.
• Conduct customer outreach and provide product demonstrations, highlighting marketing programs and services.
• Compile customer lists, qualify leads, and sell products and services.
• Prepare sales quotes, technical correspondence, and verify customer orders.
• Offer technical guidance on flow, viscosity, and pressure requirements.
• Maintain and analyze data on prospects, customers, competitors, and market trends.
• Update sales and marketing materials to align with market needs and opportunities.
• Process warranty claims and dealer credit requests accurately and efficiently.
• Manage manufacturing schedules and project timelines to meet deadlines.
• Schedule product testing and ensure all certifications and documentation are communicated effectively.
• Apply in-depth technical pump knowledge, including BOMs, curves, dimensions, and system troubleshooting.
• Identify and resolve pump or system challenges, documenting data for evaluation.
• Represent the company at trade shows and events, promoting products and services.
• Collaborate with sales representatives and participate in cross-company committees and educational opportunities to support team success.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE :

Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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• EEO/AA/M/F/Vet/Disability
• Oregon OSHA Rights
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• Family and Medical Leave Act
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