Manager, eCommerce Sales, Marketing, Growth & Brand Experience
Location: On-Site | Phoenix (Biltmore Area), AZ
About Sawyer Twain
Sawyer Twain is a national leader in luxury billiards, shuffleboards, and designer game-room furnishings — a design-driven retailer built on craftsmanship, authenticity, and exceptional service.
We own and operate our own internal brands while representing top-tier manufacturers across the luxury recreation space. This hybrid model allows us to deliver premium, design-forward products while maintaining complete control over service and brand experience.
We’re not a mass retailer — and we don’t sell on Amazon. Sawyer Twain is a direct-to-consumer eCommerce company, operating multiple branded storefronts and select marketplace partnerships that preserve our identity, service quality, and customer experience. We take pride in owning the entire journey — from sale to delivery.
The Role
We’re seeking a charismatic, entrepreneurial eCommerce leader who thrives on driving sales, solving problems, and building high-performing teams. This hands-on role requires confidence, initiative, and the ability to connect with customers while managing daily operations across multiple digital channels.
You’ll own the sales pipeline, marketing alignment, and customer experience — while hiring, developing, and scaling a team that supports Sawyer Twain’s continued growth.
Key Responsibilities
Sales & Customer Experience
• Drive direct-to-consumer sales through personalized phone, chat, and email engagement.
• Hire, train, and lead a motivated sales and service team.
• Oversee all customer touchpoints from inquiry through white-glove delivery.
• Resolve escalations with professionalism and brand consistency.
• Monitor KPIs including conversion rate, average order value, and satisfaction scores.
Website, Operations & Project Management
• Manage daily operations within BigCommerce and Shopify, ensuring product accuracy, pricing, and visual consistency.
• Use Order Management Systems (OMS) to coordinate fulfillment and streamline internal workflows.
• Audit and refine eCommerce sales funnels to improve conversion and efficiency.
• Coordinate timelines and deliverables for product launches, promotions, and marketing initiatives.
• Collaborate with vendors and logistics partners to ensure premium execution and service quality.
Marketing, PR & Creative Collaboration (Huge Plus)
• Hands-on experience implementing and optimizing campaigns across Google Ads, Meta (Facebook & Instagram), Pinterest Ads, and Criteo.
• Understanding of PPC strategy, retargeting funnels, and performance metrics such as CTR, ROAS, and CPA.
• Familiarity with email marketing platforms including Klaviyo and HubSpot — with experience setting up automated flows (welcome, abandoned cart, post-purchase).
• Comfortable using Canva, Adobe Express, or similar tools to support creative development and branded visuals.
• Coordinate social media content, paid promotions, and performance tracking across Meta, Pinterest, and LinkedIn.
• Collaborate with PR agencies, marketing vendors, and brand partners to secure press features and co-marketing placements.
• Oversee or coordinate photoshoots — managing communication, scheduling, and asset delivery to align with brand standards.
• Work directly with brand partners to obtain imagery, creative assets, and promotional materials for campaigns.
Leadership & Culture
• Lead with structure, accountability, and enthusiasm — fostering a high-performance, solutions-oriented culture.
• Own team recruitment, development, and performance management.
• Develop and refine SOPs that drive consistency and scalability.
• Establish clarity around team goals, timelines, and priorities.
• Inspire excellence through communication, consistency, and follow-through.
Qualifications
• 3+ years in eCommerce sales, operations, or marketing (luxury, design, or home-furnishings industry preferred).
• Proven success managing $12M+ DTC eCommerce operations with measurable growth results.
• Expertise in BigCommerce, Shopify, OMS platforms, and conversion funnel optimization.
• Strong project management and vendor coordination experience.
• Familiarity in digital marketing, PPC, retargeting, Criteo, Klaviyo, and HubSpot.
• Skilled with Canva, social media coordination, and creative execution.
• Bachelor’s degree in Business, Marketing, eCommerce, or related field preferred — or equivalent experience with demonstrated results.
• Entrepreneurial spirit with a proactive, solutions-driven mindset — thrives in a fast-paced, ownership-driven environment.
This is a role for a confident, likeable builder — someone who leads from the front, connects easily with people, and manages with precision to keep the Sawyer Twain experience as refined and dynamic as the brand itself.
Please note: This is a full-time, on-site leadership position. Agencies and consultants need not apply.
...Good Plumbing, Heating, and Air Conditioning, Inc. handles plumbing, heating, and cooling needs throughout Bucks, Montgomery, Chester, and Lehigh counties. We provide a wide variety of services for our residential and commercial customers including new installations,...
...Hem/Onc Locums at All Star Healthcare Solutions summary: This position is for Hematology Oncology locum tenens physicians to provide temporary coverage in Wisconsin with Monday to Friday schedules, including call duties. The role requires board certification or eligibility...
...other services to help create a magical experience May assemble orders and present to guests... ...Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts... ...pay rate for this role in Hawaii is $29.15 per hour. Select benefits may be provided...
...a responsible and caring pet sitter to take care of my beloved pets while I'm away.I have a variety of animals, including birds, cats, dogs, fish, and even lizards. I need someone who has experience with different types of pets and can give each one the attention they...
...Job Description Nightingale Nurses is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Englewood, Colorado... ...travel nursing assignments all over the US, as well as the highest pay rates and most extensive benefits in the industry. \n Nightingale...