Patient Advocate - Patient Safety - Full Time Job at Guthrie, Binghamton, NY

c0JHZGVLSTlFcStpdit2a01xZDU3eUovN3c9PQ==
  • Guthrie
  • Binghamton, NY

Job Description

Job Description

Job Description

Position Summary:

The Patient Experience Representative influences the systems, processes and behaviors that cultivate positive experiences across the continuum of care. They have an unwavering commitment to the field of patient experience and to transforming human experience in healthcare.

Experience:

Minimum 3 Years' Experience In a Healthcare Setting Required.

Education, License & Certification:

  • Associate degree preferred or 5 years direct experience in a role of advocate in healthcare setting.
  • Registered Nurse or other Healthcare related licensure preferred.
  • Certified Patient Experience Professional (CPXP) required, or within 3.5 years of hire.

Essential Functions:

  • Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner.
  • Supports organizational learning and a holistic approach to our patient’s needs.
  • Provides guidance for new or inexperienced caregivers related to patient-service recovery.
  • Collaborates with all caregivers to improve processes that directly impact patient and community perception.
  • Oversees the internal system for managing patient/representative concerns and maintains applicable regulatory body compliance.
  • Provides data analysis to identify trends specific to patient experience and develops corrective action plans based on those trends.
  • Actively participates on or leads workgroups or committees related to patient advocacy.
  • Supports the design and innovation of the Patient Family Advisory Council.
  • Works collaboratively with the Patient Safety and Legal Departments.

Other Duties:

  • Travel for this position is sometimes required.
  • It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.

update 1-13-25

About Us

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Job Tags

Full time, Work at office,

Similar Jobs

Nokia

Project Management Intern Job at Nokia

 ...Project Managers to learn project review, recognition, forecasting, and identifying scope opportunities./ppGain exposure to the complete Nokia project lifecycle, including planning, execution, and acceptance./ppCollaborate with a Resident Engineer to understand lab... 

HCAOA

Full Time Caregivers $15 per hour Job at HCAOA

 ...Considered For An Immediate Phone Screen: Contact Our Office At 804.500.9787 and request a phone screening. Compensation: $15.00 per hour - Weekend rates are higher. Assisting Hands Home Care prides itself on offering compassionate, dependable home care to... 

Aulani, A Disney Resort & Spa

Front Desk Agent-Full Time, $35.84/Hour Job at Aulani, A Disney Resort & Spa

 ...information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is...  ...aulanicasting The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation... 

Socah Center

Physician Assistant - Dermatology Job at Socah Center

 ...Job Description We are a general, cosmetic, surgical and functional wellness dermatology practice in the Atlanta Northlake area seeking a full-time, Certified Physician Assistant experienced with general dermatology and interest or experience in cosmetics, hairloss... 

Leaf Home

District Event Marketing Manager Job at Leaf Home

 ...marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Womens Committee. Position Summary: The District Event Marketing Manager is responsible for recruiting, hiring, training, developing, and managing a team of Event Marketers to build brand...