Job Description

Job Description

Primary Function-

We are looking for entry level, mid-level, and experienced Plumbing Service Technicians to fill immediate openings. We specialize in commercial and industrial facilities in San Diego County.

Typical Duties-

• Maintain a high level of understanding of equipment capabilities and operations.
• Able to troubleshoot and correctly diagnose electrical, control and mechanical failures and problems.
• Understand and stay current on industry trends and changes.
• Demonstrate an ability to coordinate the overall resolution or multiple customer problems.
• Maintain personal discipline and composure in the performance of multiple customer services.
• Keep supervisor fully informed of work situations, which will impede your fulfillment of customer commitments.
• Ability to accurately report problem situations.
• Understand critical value of clients to Pacific Rim Mechanical and associates.
• Maintain same day/return call service group policy.
• Accept responsibility for correction of customer problems brought to your attention.
• Maintain positive communications with all Pacific Rim Mechanical customers and potential customers to facilitate growth and opportunity.
• Ability to stay organized for scheduling requirements.
• Focus on assignment completion to ensure customer satisfaction and timely invoicing.
• Ability to assist dispatcher with prioritizing.
• Maintain professional quality information files for reference with supervisor on payroll, billing, projects, etc.
• Communicate all project opportunities to service manager and projects sales representative.
• Communicate and reschedule all incomplete work with PRM dispatcher.
• Communicate situational information appropriate customer contact.

Skills, Knowledge, Qualifications, & Experience

• Must have at least (2) years of relevant Plumbing field experience.
• Must have a valid driver’s license.
• Must have and provide a clean DMV report covering the past (3) years.
• Must understand and comply with all safety and OSHA requirements.
• Authorized to work in the United States.
• Must be capable of effectively speaking and writing in the English language.
• Knowledge of plumbing codes
• Capable of working alone or on a team.
• Communicate effectively with customers regarding technical issues.
• Plumbing Trade school or college courses a plus.
• Must understand the fundamentals of plumbing sewer systems, water heaters, sump pumps, recirc pumps, thermal expansion tanks, backflow prevention, soldering, hydro-jetter and drain machine operation, etc.
• Must understand electrical troubleshooting.

Salary Range-

$25-50/hr. Based on Experience (FMLA Non-Exempt)

Benefits-

Full Benefits

Matching 401(k)

Paid Time Off

Paid Holidays

Equal Opportunity Employer

About Pacific Rim Mechanical-

Pacific Rim Mechanical is the premier mechanical contractor in Southern California.

And we got there by strict adherence to one simple philosophy...

Always do the right thing.

Since our company inception in 1987, our core values haven’t changed. We still place the highest priority on honesty, integrity and respect for our customers and employees.

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