Job Description

Role Summary:

As a Product Owner, you will serve as the critical link between internal stakeholders, external partners, and the engineering team. You will be responsible for defining the vision for our enterprise platforms, prioritizing the development backlog, and ensuring the delivery of high-quality software solutions that streamline complex business workflows and enhance the user experience.

Essential Duties and Responsibilities:

• Backlog Management: Own, maintain, and prioritize the product backlog for one or more agile development teams. Translate high-level business requirements into detailed user stories and acceptance criteria.
• Stakeholder Management: Act as the primary point of contact for subject matter experts (SMEs) and executive leadership to align product roadmaps with organizational goals.
• Strategy & Vision: Define the short-term and long-term product strategy, ensuring that technical developments deliver measurable value to the end-user.
• Agile Leadership: Lead sprint planning, participate in daily stand-ups, and conduct sprint reviews to ensure the "Definition of Done" is met for every release.
• Process Optimization: Analyze existing business workflows—from initial client intake to final service delivery—to identify and automate efficiencies.
• Compliance & Quality: Ensure all product features adhere to industry-specific regulations, security standards, and quality assurance protocols.
• Lead projects as a liaison between clients, subject matter experts and Information Technology Team including Development, Software Quality Assurance, Infrastructure and Release Management departments to facilitate the effective exchange of information to ensure the delivery of the highest quality software and technology solution releases to QTC customers
• Support legacy applications with analysis of roadmap utilizing user stories to support new as well as existing core processes
• Translate business requirements and convert to technical specification requirements including database and table structure analysis, risks and assumptions for outlined solution delivery
• Work closely with System Architects and Developers to create and maintain clear/concise technical documentation
• Establish strategies for deliverables for business projects to include process changes, technology changes and customer impact
• Effectively apply QTC SDLC methodology and enforce process standards
• Perform other duties and responsibilities as assigned

Competencies:

• Superior analytical, product and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Proven ability to manage, prioritize, and successfully execute multiple projects concurrently with minimal supervision
• Self-motivated team player with the ability to work and lead in a fast paced, dynamic environment
• Excellent presentation, verbal and written communication skills
• Possess excellent interpersonal skills
• Strong organizational and time management skills
• Demonstrated ability to work both independently and lead a project team

Education and/or Experience: (includes certificate & licenses)

• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education
• 5 to 14 years of related experience
• Must possess demonstrated working knowledge with Microsoft SharePoint, Office (Word, Excel), MS Project, Visio and PowerPoint
• Solid knowledge of different software development methodologies (e.g. Agile, Scrum)
• Certified Scrum Master and/or Certified Product Owner preferred
• Possess a strong working knowledge in the areas of application programming, database, system design as well as web-based and client/server architectures.

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