Hotel General Manager Job at Avst Hospitality Llc, Flagstaff, AZ

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  • Avst Hospitality Llc
  • Flagstaff, AZ

Job Description

Job Description

Job Description

A hotel front desk manager is responsible for the front desk's operations and ensuring excellent customer service. They may have many responsibilities, including:

Job Description:

  • The Front Office Manager has overall responsibility for supervising Guest Service Agents, and Night Auditors staff to ensure total guest satisfaction.
  • Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations.
  • The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires.
  • Assist the Department Heads in all areas to ensure smooth, efficient operations.

Job Requirements:

Efficient and professional operation of all front desk team members.

  • Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
  • Conducts day-to-day shift meetings or huddles.
  • Ensures all policies and procedures are in place to adhered to.
  • Ensures that all team members are trained on technical and service aspects of their position.
  • Establishes control systems for controllable costs and labor in order to effectively meet budget guidelines
  • Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.
  • Gives constructive feedback to team members to assist them in their overall job performance.
  • Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance.
  • Ensures that plans and actions are in place to meet departmental goals. Ensures that plans and actions to meet departmental goals are communicated, understood, and met by associates.
  • Ensures good communication between all departments and the front office to better Serve our guests.
  • Responsible for hiring, training, and development of all associates working for the front desk.
  • Counsel’s supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity.
  • Daily and weekly preparation of departmental payroll of hourly associates.
  • Efficient in managing departmental expenses and payroll as it relates to Profit & Loss statements.

Additional Requirements:

  • Ability to: Organize and prioritize daily work; monitor progress against schedule and business demands; manage own time and time of the department.
  • Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood.
  • Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
  • Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
  • Clearly and effectively express ideas, facts, and messages verbally to others.
  • Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations

 

Company Description

Wyndham Franchise Motel

Company Description

Wyndham Franchise Motel

Job Tags

Hourly pay, Night shift, Day shift,

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