Job Description

Employer Industry: Software Development and DevSecOps

Why consider this job opportunity:

• Competitive base salary range of $88,200 $189,000 USD
• Opportunity for incentive pay targeted at up to 100% of the offered base salary
• Flexible Paid Time Off policy to support work-life balance
• Comprehensive benefits to enhance your health, finances, and well-being
• Opportunities for professional growth and development through various support programs
• Fully remote position with the flexibility to work from anywhere

What to Expect (Job Responsibilities):

• Partner with Public Sector customers to transform desired business outcomes into actionable objectives
• Guide customers through the GitLab platform, best practices, and use cases
• Understand the customer journey and assist in future adoption initiatives
• Act as a liaison for customer inquiries, collaborating with various teams as needed
• Manage a portfolio of assigned customers to drive adoption, retention, and satisfaction

What is Required (Qualifications):

• Must be a United States Person (U.S. Citizen, lawful permanent resident, refugee, or asylee)
• Strong understanding of Git, branching strategies, and the software development lifecycle
• Prior experience in Customer Success or a similar role focused on customer satisfaction and retention
• Exceptional verbal, written, organizational, and communication skills
• Project management experience and strong analytical problem-solving skills

How to Stand Out (Preferred Qualifications):

• Familiarity with continuous integration, continuous deployment, and DevSecOps practices
• Experience working with customers relevant to the assigned segment
• Alignment with the employer's values and willingness to work accordingly
• Willingness to travel if necessary and comply with the companys travel policy

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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